SHOPPING
No, it's not necessary to log into your Emall account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalized shopping experience including recommendations and quicker check-out.
Currently, sellers on EMALL only ship within UAE.
If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.
The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Emall.
An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.
The Emall Assured badge is a seal of quality and speed. Products with this badge meet our extensive quality & packaging guidelines along with having faster delivery timelines.
With stringent seller & product selection combined with fast & free delivery, 'Emall Assured' guarantees you a superior and hassle-free shopping experience every time.
No, you can shop for items with the Emall Assured badge at no extra charge.
Items with the Emall Assured badge are extensively quality checked from storage to transit safe packaging and also comes along with fast & free delivery from our best sellers.
Products sold by Sellers with Emall Assured badge are shipped in packages with waterproof plastic wrap.
Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.
There are NO hidden charges when you shop on Emall. The price you see on the product page is final and it's exactly what you pay.
Note: There can be additional delivery charges based on the seller's policy.
ORDER
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Emall account.
Orders will be delivered by the date you see on the product page for your location.
The courier service will contact you for delivery of your order. Please check your SMS for more details.
Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.
You can easily download invoices from your Emall account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice and download.
To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.
Your product will be installed by the brand's authorized service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorized partners.
All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.
You can see the respective seller's Returns policy on the product page.
Sometimes items have to be sourced by sellers from their international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.
To place an order, please follow these steps:
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
Please contact our Customer Support with the service center details so that we can look into this.
Your order will get delivered on or before the delivery date promised at the time of placing the order.
Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Friday. Estimated delivery time depends on the following factors:
You can check the expected delivery date of your order(s) on the 'My Orders' section of your Emall account on our website.
If your tracking information shows that your package was delivered, but you can't find it:
Check your phone for any notification about attempted delivery.
See if any of your neighbors/friends/relatives/house owner/security guard has collected your product on your behalf.
Wait until the end of the day— sometimes packages can show as delivered while still in transit.
In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Profile. Click on the 3-dot button beside the address you want to modify and select 'Edit' and then Choose 'Save Changes'.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.
Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.
PAYMENT
You can write to [email protected] for your corporate gifting requirements.
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.
You can choose to pay on Emall with any Visa, MasterCard or American Express credit card issued in UAE.
You can choose to pay for your order on Emall with any Visa, MasterCard or Maestro Debit Card.
The availability of Cash on Delivery option depends on factors like the Seller, type of products etc.
If this option is available for your address, you can shop for products up to AED 3000 using this.
You can choose to pay for an order using any of the below methods:
Cash on Delivery
Wallet
Visa, MasterCard, Maestro and American Express Credit or Debit cards
To know more about payments, click here: https://www.emall.ae/paymentmethod
You can directly pay for your order at the pickup outlet for Cash on Delivery orders.
You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three-digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.
You can shop up to AED 3000 using Cash on Delivery (COD) option.
Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.
CANCELLATIONS AND RETURNS
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
Yes, the freebie has to be returned along with the product.
You can raise a request to return your items with these simple steps:
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Emall account.
You can get in touch with the brand or an authorized service center of the brand to claim the warranty for your product (wherever applicable).
To return/exchange your order, follow these simple steps:
Sellers cannot accept returns of item(s) in the following cases:
Refunds are given when:
Please check the seller's Returns Policy on the product page for more details.
