1. You can manage your support tickets from your store dashboard by accessing the "Support Ticket" tab, where you can ask any query from EMALL Support Center.
2. Click on "Create a Ticket" to create a new ticket.
3. Write your message, Attach file (if any) and check reply from EMALL Support Team.
1. The conversation is a feature that enables customers to communicate with merchants on EMALL City Portal by sending them messages about any inquiries they may have about the merchants’ products.
2. Seller can check customer enquires buy clicking "Conversations" tab and can reply to customer enquires.
Sellers are expected to maintain a professional attitude in their responses.
Sellers are expected to reply to their messages within the same day, and a maximum of 24 hours, from when they receive the message.
